The Handbook of Conflict Resolution: Theory and Practice"The Handbook of Conflict Resolution, Second Edition is written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively. It provides the theoretical underpinnings that throw light on the fundamental social psychological processes involved in understanding and managing conflicts at all levels--interpersonal, intergroup, organizational, and international. The Handbook covers a broad range of topics including information on cooperation and competition, justice, trust development and repair, resolving intractable conflict, and working with culture and conflict. Comprehensive in scope, this new edition includes chapters that deal with language, emotion, gender, and personal implicit theories as they relate to conflict."--Publisher's website. |
Contents
Introduction | 1 |
Persuasion in Negotiations and Conflict Situations | 7 |
Cooperation and Competition | 21 |
Copyright | |
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achieve action aggression agreement approach attitudes behavior chapter cognitive cognitive bias commitment communication conflict management conflict resolution conflict situation constructive conflict constructive controversy context cooperation and competition create creative cultural decision destructive Deutsch develop differences discussion disputants Distributive Justice effective emotional escalation example experience feel flict game theory goals harm heuristic ideas identify important individuals influence injustice interaction interdependence interests intergroup conflict International interpersonal interpersonal attraction involved issues Johnson Johnson and Johnson lead learning Lewicki mediation moral moral community Morton Deutsch motivation mutual needs negative negotiation norms occur one's organization organizational orientation other's outcomes participants parties perceived person perspective persuasion position practitioners problem solving programs psychological relations relationship resolving response result role self-efficacy skills Social Psychology solutions strategies tend theory Thousand Oaks tion tive Tjosvold understanding values violence