MANAGING HUMAN RESOURCES
eBook, English, 2015
MCGRAW-HILL US HIGHER ED, [Place of publication not identified], 2015
1 online resource
9781259300523, 1259300528
1193591673
Cover Page
Title Page
Copyright
Dedication
ABOUT THE AUTHOR
CONTENTS IN BRIEF
Boxes and Special Features
Preface
PART ONE ENVIRONMENT
CHAPTER 1 HUMAN RESOURCES IN A GLOBALLY COMPETITIVE BUSINESS ENVIRONMENT
Questions This Chapter Will Help Managers Answer
Human Resource Management in Action
The 21st-Century Corporation
The Enterprise Is the People
Managing People: A Critical Role for Every Manager
Why Does Effective HRM Matter?
Features of the Competitive Business Environment
Globalization
Technology
Sustainability Demographic Changes and Increasing Cultural Diversity
Responses of Firms to the New Competitive Realities
New Forms of Organization
Restructuring, Including Downsizing
Quality-Management Programs
Flexibility
Productivity: What Is It and Why Is It Important?
Quality of Work Life: What Is It?
Business Trends and HR Competencies
Human Resource Management in Action: Conclusion
The 21st-Century Corporation
Summary
Key Terms
Discussion Questions
Applying Your Knowledge
Case 1-1: Pepsico's Indra Nooyi: "Performance with a Purpose"
References CHAPTER 2 WORKFORCE ANALYTICS: THE FINANCIAL IMPACT OF HRM ACTIVITIES
Questions This Chapter Will Help Managers Answer
Human Resource Management in Action
Linking Worker Beliefs to Increased Productivity and Profitability
Big Data: Promise and Perils
The LAMP Model: Foundation for Workforce Measurement
Logic: The "Story" That Connects Numbers and Outcomes
Analytics: Drawing Appropriate Conclusions from Data
Measures: Getting the Numbers Right
Process: Creating Actionable Insights
More on Workforce Analytics
Financial Effects of Employee Attitudes Employee Attitudes, Customer Behavior, and Profits at SYSCO Corporation
Logic: Linking Management Practices to Financial Outcomes
Analytics: Connecting the Model to Management Behaviors
Measures
Analytics Combined with Process: The Sysco Web Portal
Monetary Payoffs
Integrating the Value-Profit Chain into Organizational Systems
Costing Employee Absenteeism
Analytics and Measures for Employee Absenteeism
Process: Interpreting the Costs of Absenteeism
Costing Employee Turnover
Analytics: The Components of Turnover Costs
The Total Cost of Turnover Is Employee Turnover Good or Bad for an Organization?
Financial Effects of Work-Life Programs
The Logic of Work-Life Programs
Analytics and Measures: Connecting Work-Life Programs and Outcomes
Talent Management
Human-Capital Outcomes-Employee Commitment
Financial Performance, Operational and Business Outcomes-Client Service
Cautions in Making the Business Case for Work-Life Programs
Financial Effects of Collaboration and Sharing Knowledge
Logic and Analytics
Measures
Process
Human Resource Management in Action: Conclusion